Ordering   Information    We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order.  If, for any reason, you are not satisfied with your order, we will be happy to accept returns within 30 days.  Please read how to return items below. Returned merchandise    Returned merchandise must be in unused condition and in its original packaging.  The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise.   Radios must be returned with unmounted servos and switch harness. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included.   We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages in original plastic covers and arranged in a manner that will not damage the contents or packaging.    Please contact us for a return authorization number by phone or email.   Freight charges will not be refunded.   The customer is responsible for insured shipping back to our shop. Damaged Merchandise   If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery (Just point out the damage to the deliveryman then tell him you can not accept the shipment.)    If you have already accepted a package, and then discover that it has been damaged, contact us immediately.   We'll take it from there.   Be sure to save all paperwork and packing material with the damaged goods.   The carrier may wish to inspect it before processing the claim.   Please do not return damaged in shipment merchandise yourself.   It could jeopardize your claim and keep you from receiving credit for the return.   We insure your quality items will reach you in the condition you expect. Defective Merchandise  If you receive defective merchandise, please contact us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly.   Defects found after the product is in use usually fall under manufacturer's warranty.   We will be happy to help you determine which procedure is appropriate for you. Missing Parts  Should you receive merchandise that is missing a part, please contact us.   We will ensure that you are sent the part from our stock as appropriate.   In accordance with a manufacturer’s request we may direct you directly to the manufacturer. Pricing Errors    If an error is made and a product is listed at an incorrect price, Palmdale Hobbies,  shall maintain the right to refuse or cancel any orders placed at the incorrect price.   If the order has been confirmed and charged to your credit card, Palmdale Hobbies, shall contact the you immediately and advise you of our error.  After our apology, you will have the choice to:  1. Cancel the order, or 2. Add or subtract the difference in price and have the item sent. Palmdale Hobbies makes every effort to ensure the accuracy of the information published on our Web site.  However, it is possible the documents, prices and graphics published on this site may contain technical inaccuracies or typographical errors.   All such documents, prices and graphics are provided "as is" without warranty of any kind.    How to buy from us We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order.  If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days. Payment methods We can not accept cash in the mail, so DO NOT MAIL CASH AS PAYMENT.    PayPal    If you are not familiar with this method of payment follow this link: www.paypal.com